Frequently Asked Questions
What are your hours?
Hygiene services (showers, laundry, restrooms)
Monday - Friday
7:00am - 3:00pm
Walk-in health care services
Tuesday - Friday
8:00am - 12:00pm
How frequently can hygiene services be accessed?
Showers: Once daily. Last call 1:30pm.
Laundry: Once every three days. Last call 1:00pm.
Restrooms: As needed. Last call 3:00pm.
Do I qualify to use these services?
To use the services, an individual must meet the Department of Housing & Urban Development's definition of homelessness, meaning they lack a fixed, regular and adequate nighttime residence, are living in a shelter, or are fleeing domestic violence.
What are the guidelines and expectations for visitors?
There is a Code of Conduct that requires visitors to help maintain a safe environment.
Should visitors bring their own soaps and detergents?
Allergy-free laundry detergent is automatically loaded into the machines. Visitors may not use their own detergents. Shampoo, conditioner, bar soap, shaving cream, razors, toothbrushes, toothpaste, floss and combs are all provided. Visitors may bring their own hygiene products to use.
Will a volunteer or peer-to-peer program be offered?
The Way Station does not have plans for a volunteer or peer-to-peer program at this time. All areas within the space are being used to their full capacity for services currently offered.
When will medical respite be available?
The respite program — managed by the Opportunity Council in collaboration with PeaceHealth — will open in early 2025. There will be 16 beds for individuals discharged from the hospital who need a temporary, supportive place to heal.
Services Offered
Code of Conduct
- No weapons.
- No violence or threats.
- Keep the space clean and treat property with care.
- Be kind. No offensive comments or discrimination.
- Use polite language. Avoid yelling and disruptions.
- Be quick to leave when you are done.
- Don’t use or bring drugs or alcohol on site.
- Smoke and vape only in designated area outside.
- Respect privacy. No photos or videos without permission.
- Limit belongings and leave carts and pets outside.
Get Involved
This facility was made possible, in part, by generous contributions from supporters and local donors. You too can help provide hot showers, laundry services, restrooms, and health care for individuals and families without a home.
Unity Care NW is part of Bombas’ Giving Partner network of over 3,500 organizations across the United States that distribute new and thoughtfully designed clothing items to individuals at risk or currently experiencing homelessness. We are grateful to be able to provide clean clothing items for unhoused clients at The Way Station.
